Information We Collect: When you visit our website or place an order, we may collect certain personally identifiable information, including but not limited to your name, email address, shipping address, phone number, and payment information. We collect this information to process your orders, improve our services, and provide a personalized experience.
Use of Information: We use the collected information for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your orders and inquiries
- Improving our website, products, and services
- Sending promotional emails or newsletters (you can opt-out at any time)
- Analyzing trends and statistics to enhance user experience
Data Protection: We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
Sharing of Information: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. We ensure that these third parties adhere to strict confidentiality obligations. We will not sell, rent, or disclose your personal information to any other third parties without your consent unless required by law.
Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of those third parties before providing any personal information.
Eligibility: We accept returns within 7 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
Return Process: If you wish to return a product, please contact our customer support team at 03343542648 WhatsApp. They will guide you through the return process and provide you with a return authorization number (RMA). Please ensure that the RMA number is clearly marked on the package when you ship it back to us.
Return Shipping: The customer is responsible for shipping the product back to the address provided on our website. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product. We do not refund the shipping charges incurred during the original purchase.
Refund: Upon receiving the returned product and verifying its condition, we will initiate a refund for the amount paid for the product. The refund will be issued using the Bank account details. Please note that we do not refund any shipping or digital payment charges associated with the order.
Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These may include perishable food items, opened packages, or items that cannot be resold due to health and safety regulations. We do not accept returns or provide refunds for such items unless they are defective or damaged upon arrival.
Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team immediately at 03343542648 WhatsApp. We will arrange for a replacement or provide a refund for the product, including the amount paid for the item and applicable taxes. Please provide detailed information and, attach video and photos of the defect or damage for assessment.
Refund Timeframe: Once we receive and inspect the returned product, we will process the refund within 7 days. The refund will be issued using the original payment method. Please note that the refund may take additional time to appear in your account, depending on your financial institution.
- Missing Items: If you received your order and it is missing one or more items, please notify us within 2 days after delivery. We will investigate the issue and, if the missing items are confirmed, we will either send you the missing items or provide a refund for the missing items.
Exclusions: We do not offer refunds in the following cases:
- Change of mind or preference after purchase
- Delayed or missed deliveries due to reasons beyond our control (e.g., customs, weather conditions, or natural disasters)
- Customer error in providing an incorrect shipping address
- Failure to retrieve the package from the shipping carrier’s office within the stipulated time
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